When you take out a car finance agreement with Blue Motor Finance, you rightfully expect to receive a reliable and compliant service. However, sometimes things don’t go according to plan. In the event of a dispute, knowing what steps to take and who to turn to can be confusing and stressful. This is where the Blue Motor Finance ombudsman comes in.
In this article, we’ll be discussing the role of the Blue Motor Finance ombudsman, as well as what you need to know should you need to use their services.
Who is the Blue Motor Finance ombudsman?
The Blue Motor Finance ombudsman is an independent body that is designed to provide impartiality if you have a complaint about a financial product relating to car finance. Specifically, the ombudsman handle disputes with Blue Motor Finance, which falls under the jurisdiction of the Financial Ombudsman Service, an independent organisation set up by the government.
What role does the Blue Motor Finance ombudsman play?
If you have an issue with the service or agreement you have entered into with Blue Motor Finance, your first port of call is to contact the company’s complaints team. However, if you do not receive a satisfactory response, or it has been eight weeks since your initial complaint and no resolution has been reached, you may escalate the matter to the Financial Ombudsman Service, who will assess the situation and take appropriate action.
The Financial Ombudsman Service will first look at whether the dispute is something they can investigate. There are several criteria that will determine whether they can investigate your complaint. These include:
– Whether you are an eligible complainant;
– Whether your complaint relates to the sale of a financial product, service or advice;
– Whether your complaint is eligible for consideration by the ombudsman service.
Assuming your case meets these criteria, the Financial Ombudsman Service will investigate your complaint and come to a decision based on the facts.
What types of complaints can the Blue Motor Finance ombudsman investigate?
There are several types of complaints that the Blue Motor Finance ombudsman can investigate. These include:
– Mis-selling of a financial product;
– Failure to provide a suitable service;
– Failure to correctly disclose all relevant information;
– Breach of contract.
However, it’s worth bearing in mind that there are some types of complaints that the ombudsman cannot investigate. These include complaints related to company decisions on lending, or where the consumer has not acted in good faith.
What should you do if you have a complaint?
If you have a complaint about a financial product or service from Blue Motor Finance, you should first contact their complaints team. Make sure you keep records of any communications, such as emails or letters, and take notes of any phone conversations. This will be helpful if you need to escalate your case to the ombudsman.
If you don’t receive a response or feel that the response you receive is unsatisfactory, you can escalate your complaint to the Financial Ombudsman Service. There is no charge for this service, and the FOS will be able to advise you on the next steps to take.
If you are unsure whether your complaint is something that the ombudsman can help with, it’s always worth contacting the FOS to discuss your options.
What happens if you are successful in your complaint?
If your complaint is successful, the ombudsman will most likely order Blue Motor Finance to make a payment to you, or to put things right. This could involve a refund of any payments you’ve made, an adjustment to your agreement or another form of compensation. The exact outcome will depend on your individual case.
Conclusion
The Blue Motor Finance ombudsman is a crucial player in maintaining fair and transparent car finance agreements. If you have a complaint related to Blue Motor Finance, contacting the ombudsman can help you to find resolution. Be sure to keep records of any communication and speak to the ombudsman if you have any questions or concerns.